Reservations and Cancellation Policies

Due to the high number of recent, last minute cancellations, we are forced to implement a reservation and cancellation policy.

Reservations must be secured with a deposit of 50%. Reservations made without this deposit my be lost by a paid reservation. This wont happen until:

1. Original group is contacted and given an opportunity to make deposit
2. The time period may be 24 hour or up to a week. This depends on the time remaining before the scheduled date.
3. After this time a deposit may be received and the unpaid reservation will be lost.

It is not my intent to make it difficult for dive shops or dive clubs to make reservations, but I have lost several days and hundreds of dollars due to last minute boat cancellations when other groups were turned away for the same weekend.

Deposits may be made by:

1. Cash (always preferred)
2. Check or Money Order (reservation secured once it clears)
3. Credit Card (Visa, MasterCard, AMEX). This may not be an option in the near future

Cancellations are sometimes a necessity and are understood, but again when people cancel they always have or makeup a good excuse and I am the one that eats the costs. A six-passenger charter has a small margin of profit and when even one diver cancels without making payment it hits the bottom line and often my time becomes a donation. This multiplies when the trip is out of town such as Neah Bay and the Diamond Knot. So this is the policy:

1. Cancellations outside of four weeks will receive a full refund
2. Cancellations inside of four weeks will be given credit towards another trip at 100% the deposit amount.
3. Cancellations within two weeks, on out of town trips:

   a.	Full boat reservation deposit will be lost unless boat is rebooked for dates of reservation. If boat is rebooked then credit will be given toward another trip at 100% of the deposit amount
   b.	Single spot reservation deposit on boat will be lost unless spot is filled. If spot on boat is filled then credit will be given toward another trip at 100% of deposit amount

4. All cancellations within one week will forfeit 100% of money paid toward trip. This includes deposit and payments that have been paid in full.

Thank you for your understanding in these matters,

Mike Ferguson